Refund policy

We want you to love your Bruvi and offer a 60 day return policy for our brewers, allowing you plenty of time to ensure that everything is just right. If you decide to return your brewer for any reason, please contact our customer care team with your order number and details about the product you would like to return. We will respond promptly with a Return Merchandise Authorization (RMA) number and return instructions. The RMA is required for returns. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned products may be refused at Bruvi's discretion. Product must be shipped back in the original packaging (including all contents, materials and documentation). Additionally, only products in original or as new condition are eligible for return under this policy. Once accepted for return, we will refund your original purchase price less return shipping costs. Failure to follow these return conditions may result in additional fees or deductions from the refund amount, at Bruvi's discretion. Exchanges may be offered at our discretion. Your credit typically will be processed within 10-14 business days after receipt of your return and will post to the credit card or payment method used to make the purchase. This policy applies only to purchases made on bruvi.com.