Dear Eric
We’re so sorry that you’re having doubts about this relationship and appreciate your efforts to make it work. And we admit that the reusable pods can be a bit temperamental. But if you’re still open to it, after conferring with one of our counselors- I mean Customer Care agents- we have a suggestion for how to get the most of our your reusable pods. First, they respond best when filled with medium coarse ground coffee (not too fine) and if they are not overfilled. It’s our experience that overfilling them may cause them to flip open.
Having said all of that, you may instead be ready to move on. If so, we’d love to introduce you to our assortment of coffee B-Pods which offer their own charming characteristics. Given your interest in environmentally-friendly solutions, we think you’ll appreciate that they are packed in bio-enzyme infused plastic that degrades in landfills in only a handful of years without leaving micro plastics behind. (Hence their Guilt Free Toss® moniker.) Each is filled with sustainably sourced, 100% Arabica specialty coffee. With a range of brands and roast levels, we think you may find one that brings you the coffee happiness you deserve.
If you’d like a personal introduction to our coffees, our Customer Care Agents would be happy to assist.